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January 27, 2025
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January 27, 2025Managing and cleaning up disconnected numbers in GoHighLevel (GHL) ensures a streamlined and effective communication system. This guide explains how to identify and remove these numbers efficiently.
Why Remove Disconnected Numbers From GHL?
- Optimize Campaigns: Improve delivery rates by maintaining an updated contact list.
- Reduce Costs: Avoid unnecessary charges for failed messages or calls.
- Enhance Reputation: Ensure campaigns reach active and responsive audiences.
Steps to Remove Disconnected Numbers From GHL
- Access Your GHL Dashboard:
- Log in to your GHL account and navigate to the “Contacts” section.
- Identify Disconnected Numbers:
- Use automated tools or filters to find numbers marked as “undeliverable” or flagged during campaigns.
- Check delivery reports for repeated errors like “number not in service.”
- Export the Contact List (Optional):
- Export your contact list to a CSV file for backup and easy editing.
- Open the file in a spreadsheet tool to identify problematic numbers.
- Remove or Update Disconnected Numbers:
- Delete flagged numbers directly in the GHL interface.
- Optionally, replace them with updated contact information if available.
- Run a Validation Tool:
- Use third-party validation services to check the status of remaining numbers.
- Remove any additional disconnected numbers identified.
- Save Changes:
- Update your contact list to reflect the cleaned data.
- Ensure the changes are saved to avoid repetition of the process.
Tips for Effective Number Management
- Regular Audits: Schedule periodic checks to maintain an updated contact list.
- Use Validation Tools: Leverage tools like Phone Validator to pre-screen numbers.
- Segment Lists: Separate active contacts from invalid numbers for better campaign targeting.
Troubleshooting Common Issues
- Numbers Not Flagged:
- Cross-check with delivery reports or use advanced filters to catch missed entries.
- Accidental Deletions:
- Restore contacts from backups if any valid numbers were removed.
- Validation Tool Errors:
- Verify the tool settings and retry with a smaller batch of numbers.
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Conclusion
Removing disconnected numbers from GHL ensures your campaigns are efficient, cost-effective, and reach the intended audience. By following these steps, you can maintain a clean and responsive contact list.